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ELIBRIA PRIVACY POLICY

Last updated on “1st of June 2024”

ELIBRIA PRIVACY POLICY

This Privacy Policy describes how ELibria collects, uses and discloses the data and information, and what rights and choices you have with respect to the data and information you share with us.

When we refer to ELibria, we or us, we mean WWG SIA a company incorporated under the laws of the Republic of Latvia, with registration number 4003842022, and legal address in Krasta iela 25-4, Riga, LV-1050. In the context of this Privacy Policy, ELibria acts as a controller and may also act as a processor, in accordance with Section 5.

It is important to remind you that by using our Services and Products, you are aware of the provisions hereby established, you give your consent in the terms set forth in Section 5 and, therefore, integrally agree with all them.

ELibria is committed to complying with the Regulation EU 2016/679 General Data Protection Regulation (“GDPR”) and the national legislation of the Republic of Latvia, providing an appropriate protection of the data you share with us. Thus, we constantly update our Privacy Policy.

This Privacy Policy applies to the company’s websites and domains. This Privacy Policy does not apply to third-party applications, websites, products, services or platforms that may be accessed through links that we may provide to you. These sites are owned and operated independently from us, and they have their own separate privacy and data collection practices. Any Personal Data that you provide to these websites will be governed by the third-party’s own privacy policy. We cannot accept liability for the actions or policies of these independent sites, and we are not responsible for the content or privacy practices of such sites.

If you have any questions about these Privacy Policy, please contact Us via: 

connect@elibria.io 

1. DEFINITIONS

1.1. “Applicable Law” shall mean the laws of the Republic of Latvia as may be amended, modified, supplemented and in effect from time to time.

1.2. “Personal Data”  shall mean any information relating to an identified or identifiable natural person.

1.3. “Processing of Personal Data” shall mean any operation or set of operations which is performed on personal data or on sets of personal data.

1.4. “Services and Products” refer to the offerings provided by ELibria through its Website, encompassing a range of digital, physical, and virtual goods and services available for purchase or access by Members. These offerings are designed to fulfill various needs and interests within the ELibria community, catering to different preferences and requirements. 

1.4. “Website User” (“User” or “you”): shall mean a person who accesses our official website (https://elibria.io/) to get information and to purchase products or services. It is understood that is the person who rejects or confirms this Privacy Policy.

2. COLLECTION AND PURPOSE 

2.1 Data we collect

2.1.1. For the purposes of this Privacy Policy, we only process certain data from you that we consider necessary to provide you with our Services and Products:

  • Contact details: We may require your name, phone number and email address.
  • Profile information: Profile picture, address, goods delivery address, language and communication preferences. 
  • Geolocalization: in order to know from where you are requiring our Services and Products and how we can find the best solutions for you.
  • User-generated content: [*]
  • Payment Information: in order to perform transactions on our website, we shall process data related to your billing address, card used for payment, or another payment method.

2.1.2. If you provide us any Personal Data relating to other individuals, you represent that you have the authority to do so and acknowledge that it will be used in accordance with this Privacy Policy. If you believe that your Personal Data has been provided to us improperly, or to otherwise exercise your rights relating to your Personal Data, please contact us by using the information set out in the Contact section.

2.2. Purpose of collection

2.2.1. We collect and use your Personal Data to provide, maintain, and develop our Services and Products and understand how to improve them in your utmost benefit.

2.2.2. The processing of your Personal Data is carried out lawfully, fairly, transparently, and only to the extent that is necessary according to the purposes mentioned in this Privacy Policy. We will not perform a further processing of your Personal Data if such is not compatible with the grounds established in this Privacy Policy.

2.2.3. In the event that we need to process more of your Personal Data or in a different way, we will reflect such changes in this Privacy Policy. Likewise, we will notify you through the communication channels that you authorize in your profile.

2.3. Changes: We may modify this Privacy Policy at any time. If we make changes to this Privacy Policy, then we will post an updated version of this Privacy Policy on this website. When using our product or services, you will be asked to review and accept our Privacy Policy. In this manner, we may record your acceptance and notify you of any future changes to this Privacy Policy.

2.4. We will only retain your Personal Data for as long as necessary for the purpose for which that data was collected and to the extent required by Applicable Law. When we no longer need Personal Data, we will remove it from our systems and / or take steps to anonymize it.

2.5. We will not knowingly collect Personal Data from children under the age of 18 Years.

3. LEGAL BASIS

3.1. We process your Personal Data on the basis of your clear consent to this Privacy Policy and the provisions established in the GDPR. According to it, we can process your Personal Data in the following cases:

3.1.1. For the performance of a contract or the provision of a service.

3.1.2. In the basis of legitimate interest, which includes certain activities that we perform in order to:

  • Deliver to you Services and Products that appropriate fulfill your requirements and comply with the standards that rule our activities.
  • Build a safe and secure digital environment by verifying and/or authenticating your identity; and investigating and preventing security incidents such as data breaches, attacks, and hacks.
  • Provide, develop, and improve our Services and Products related to the delivery, maintain, debug, and improve our Services and Products. Likewise, to enable you to access to our Services and Products and set up accounts in the most convenient possible way.
  • Provide you with technical and customer support.
  • Other activities that may be related directly or indirectly to the aforementioned ones and are based on our legitimate interest.

3.1.3. For making and reviewing interactions and logs: we may record information provided or created by you in our platform as well as information and other activities we have performed. If needed, we may use these recordings for investigations, proof and protection against claims and/or for quality assurance.

4.USER RIGHTS

4.1. Depending on your geographical location and citizenship, your rights are subject to local data privacy regulations. These rights may include:

  • Right to Access: You have the right to request a copy of the Personal Data we are processing about you.
  • Right to Rectification: You have the right to have incomplete or inaccurate Personal Data that we process about you rectified.
  • Right to be Forgotten (right to erasure): You have the right to request that we delete Personal Data that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
  • Right to Restriction of Processing: You have the right to restrict our Processing of your Personal Data where you believe such data to be inaccurate; our processing is unlawful; or if we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish us to delete it.
  • Right to Portability: You have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you or the third party that subscribes to our Services and Products.
  • Right to Objection: Where the legal justification for our Processing of your Personal Data is our legitimate interest, you have the right to object to such processing on grounds relating to your situation. We will abide by your request unless we have compelling legitimate grounds for processing which override your interests and rights, or if we need to continue to process the data for the establishment, exercise, or defense of a legal claim.

4.2. You can make a request to exercise any of these rights in relation to your Personal Data by sending the request to our privacy team by using the form below. For your own privacy and security, at our discretion, we may require you to prove your identity before providing the requested information.

4.3. If you have consented to our Processing of your Personal Data, you have the right to withdraw your consent at any time, free of charge, such as where you wish to unsubscribe from messages that you receive from us. If you wish to withdraw your consent, please contact us using the information found at the Contact section.

5. DATA PROCESSING

5.1. This Privacy Policy applies when you interact with us by doing any of the following:

  • Make use of our application and Services and Products as a User.
  • Visit any of our Websites that link to this Privacy Policy.
  • Receive any communication from us including newsletters, emails, calls, or texts.

5.2. We may use a third-party service provider, independent contractors, agencies, or consultants to deliver and help us improve our Services and Products. The referred service providers may be within or located outside the European Economic Area. We may share your Personal Data with marketing agencies, database service providers, backup and disaster recovery service providers, email service providers and others but only to maintain and improve our Services and Products. For further information on the recipients of your Personal Data, please feel free to contact us by using the information in the respective section.

5.3. We will maintain a record of processing activities under our responsibility, which will diligently be kept confidential in accordance to what the GDPR establishes regarding records of processing activities.

6. DISCLOSURE OF DATA

6.1. We may use or disclose your Personal Data in order to comply with a legal obligation, in connection with a request from a public or government authority, or in connection with court or tribunal proceedings, to prevent loss of life or injury, or to protect our rights or property. Where possible and practical to do so, we will tell you in advance of such disclosure.

7. INTERNATIONAL DATA TRANSFERS OF PERSONAL DATA 

7.1. We want to ensure an adequate level of protection of your Personal Data, therefore, we will only transfer it if the recipient in a third country met the following requirements:

  • If the transfer to the third country is on the basis of an adequacy decision where the European Commission has already guarantee an adequate level of protection.
  • If, in the absence of an adequacy decision, we have applied appropriate safeguards and the pertinent binding corporate rules to such transfer.

8. SECURITY OF PERSONAL DATA

8.1. We have implemented appropriate measures to ensure an adequate level of security on the Processing of your Personal Data, counting on processes of pseudonymization and encryption of Personal Data, and we have systems that allow us to update our security procedures in a sufficiently resilient way.

8.2. Our team is committed to ensure the correct distribution of access so that only those who must necessarily process your Personal Data are the only ones authorized to do so to the extent that you have authorized in this Privacy Policy.

9. STORAGE AND DELETION OF PERSONAL DATA 

9.1. As you use our Products and Services and in order to offer you the best experience that our Website has, we will need to store some of your Personal Data related to your identification, User profile, payment methods, among others.

9.2. As explained, we may store your Personal Data since the moment you use our Products and Services and during the whole period of time of usage. The storage of your Personal Data may extend for a period of time not less than 5 (five) years after you no longer use our Products and Services. We may storage your Personal Data for the referred period of time as long as it is strictly necessary to fulfill the purposes herein established, ensure cybersecurity of stored data and comply with the applicable Latvian legal framework. Additionally, we may carry out processes of pseudonymization or anonymization of your Personal Data for scientific and statistical research; therefore, in these particular cases you will not be identified in the future. Notwithstanding it, according to your rights over your Personal Data, you have the right to request the deletion of your data at any moment.

10. Dispute resolution

10.1 Disputes relating to the processing of Personal Data are firstly resolved through our support office [link to it] in the first instance.

10.2. If you consider it appropriate, you can contact our Data Protection Officer [link to it] as part of your rights.

10.3. We are supervised by the Data State Inspectorate of the Republic of Latvia [https://www.dvi.gov.lv]. You have the right to lodge a complaint to this authority if you consider that your Personal Data has been processed unlawfully or not according to the current applicable data protection regulations.

11. Contact us

To request a copy for your information, unsubscribe from our email list, request for your data to be deleted, or ask a question about your data privacy, we’ve made the process simple: